La Knobella
CS
— la knobella

General Terms and Conditions of La Knobella

This English version is an informative translation only. The Czech version is always legally binding (see Art. 1.3).

1. Introductory provisions

1.1. These general terms and conditions (the "Terms") govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the "Civil Code"), the mutual rights and obligations of you, as buyers, and us, as the seller, arising in connection with or on the basis of a purchase contract (the "Contract") concluded through the e-shop at la-knobella.cz. The seller is:

Lucie Knob – La Knobella
Company ID (IČO): 19627769
not a VAT payer
registered office: Generála Janouška 884/46, 198 00 Prague 9, Czech Republic
registered in the Trade Register – competent trade licensing office under Section 71(2) of the Trade Licensing Act: Municipal District Office of Prague 14
email: lucie@la-knobella.cz
phone: +420 773 900 626
web: la-knobella.cz

("We" or the "Seller")

1.2. All information on the processing of your personal data is contained in our Privacy Policy, available at la-knobella.cz/en/privacy.

1.3. These Terms form an integral part of the Contract. The Contract and the Terms are drawn up in Czech. The English version of the Terms published on the e-shop is an informative translation only; the Czech version always prevails. We may unilaterally amend or supplement the Terms; this does not affect rights and obligations arising while the previous version was in effect.

1.4. We communicate primarily at a distance. The Contract is therefore concluded using means of distance communication that allow us to agree without being physically present at the same time, i.e. it is a distance contract concluded through the website interface (the "e-shop interface").

1.5. If any part of these Terms conflicts with what we have agreed together during your purchase, that specific agreement takes precedence over the Terms.

2. Definitions

  • Price is the amount you pay for the Goods;
  • Shipping Price is the amount you pay for the delivery of the Goods, including packaging;
  • Gift Wrapping is an optional service of wrapping the Goods as a gift for the price shown in the cart;
  • Total Price is the sum of the Price, the Shipping Price and, where applicable, the price of Gift Wrapping;
  • Invoice is the document on the Total Price that we issue to you; we are not a VAT payer, so the Invoice is not a tax document;
  • Order is your binding proposal to conclude a Contract for the purchase of Goods with us;
  • Custom Goods are Goods made according to your individual requirements or tailored to you (made to order), offered on the e-shop in the Personalized jewelry category;
  • Design is the "Personalized jewellery design" service under Art. 6, consisting of creating designs of Custom Goods;
  • User Account is an account set up on the basis of the details you provide, which stores your details and the history of ordered Goods and concluded Contracts;
  • You are the person buying on our e-shop, referred to by law as the buyer;
  • Goods are everything that can be purchased on the e-shop, including the Design.

3. General provisions and information

3.1. Goods can only be purchased through the e-shop interface. Custom Goods can also be ordered following the procedure in Art. 6.

3.2. When buying Goods, you must provide us with all information correctly and truthfully. We will consider the information you provide in the Order to be correct and true.

3.3. Our e-shop provides access to reviews of the Goods made by consumers. We ensure the authenticity of reviews by linking each review to a specific purchase: for e-shop orders to the order number, for purchases made earlier via Instagram to a record of that order. We keep this link in our internal system for each review, so we can verify and prove that a review comes from a consumer who actually bought the Goods. We do not publish fake reviews or commission them from third parties.

4. Conclusion of the Contract

4.1. The Contract can only be concluded in Czech, at a distance through the e-shop. You bear the costs of using means of distance communication; these do not differ from the standard rate and we do not charge you anything beyond the Total Price.

4.2. To conclude the Contract, you need to create an Order on the e-shop. It must include in particular: information on the Goods being purchased; the Price, the Shipping Price, the payment method and the chosen delivery method; your identification and contact details (first name, surname, delivery address or chosen pickup point, phone and email).

4.3. While creating the Order you can review and change your details until you complete it. You complete the Order according to the chosen payment method: when paying by card, by clicking "Pay" (Zaplatit) on the Stripe payment page; when paying by bank transfer, by clicking "Place order with obligation to pay" (Objednat s povinností platby) in the cart. In both cases you must first tick the relevant box to confirm that you have read and agree to these Terms.

4.4. We will confirm your Order as soon as possible by a message to the email address given in the Order. The confirmation will include a summary of the Order, these Terms as a PDF attachment and, for bank transfer payments, the payment details. The Contract is concluded upon confirmation of the Order.

4.5. There may be cases where we cannot confirm the Order (in particular if the Goods are unavailable or more pieces are ordered than allowed). In such a case we will contact you and send you an offer to conclude the Contract in a modified form; the Contract is then concluded when you accept our offer. If you do not accept our offer, we will refund any Total Price already paid without undue delay.

4.6. If an obviously incorrect Price is stated on the e-shop or in the Order, we are not obliged to deliver the Goods at that Price, even after confirming the Order. In such a situation we will contact you without delay and refund any Total Price already paid, unless we agree otherwise. An obvious error is, for example, a Price that does not correspond to the usual price at other sellers or has a missing or extra digit.

4.7. If you have a User Account, you can place an Order through it; even then you must check that the pre-filled details are correct, true and complete.

5. User Account

5.1. Upon registration on the e-shop you can access your User Account. When registering, you must provide all details correctly and truthfully and update them if they change.

5.2. Registration and sign-in to the User Account take place either through your Google account or via a one-time link we send to the email address you enter; your User Account is created on your first sign-in via the link. You must protect access to your Google account and your mailbox and keep your access credentials confidential; we are not liable if they are misused. The User Account is personal and you may not allow third parties to use it.

5.3. We may cancel your User Account, in particular if you have not used it for more than 24 months or if you breach your obligations under the Contract. The User Account may not be available continuously, in particular due to necessary maintenance of hardware and software.

6. Made to order (Custom Goods)

6.1. We also offer made-to-order work – i.e. jewellery and other Goods made according to your individual requirements or tailored to you ("Custom Goods"), offered on the e-shop in the Personalized jewelry category.

6.2. After an initial non-binding consultation (usually by email or Instagram), you purchase the Design on the e-shop. On that basis we create designs of the Custom Goods for you. If you then order the Custom Goods, we deduct the Price of the Design from their Price.

6.3. The Design is a service consisting of creating jewellery designs according to your requirements. By ordering the Design you expressly request that we start creating it immediately, i.e. before the withdrawal period expires, and you acknowledge that once the Design has been fully created you lose the right to withdraw from the Contract (Section 1837(a) of the Civil Code). If you withdraw from the Contract before the Design is fully created, you will pay us a proportionate part of the Price of the Design corresponding to the work already done. If you do not order the Custom Goods after the Design has been created, the Price of the Design is not refunded.

6.4. The details of the order (in particular the type and colour of the mineral, dimensions, finish, Price and expected completion date) are agreed with you individually, usually by email. The Contract for Custom Goods is concluded when you approve the binding specification of the Goods and their Price, which we confirm to you.

6.5. You pay the Price of Custom Goods in full in advance by bank transfer, based on the payment details we send you. We start making the Custom Goods only after the full Price has been credited to our account.

6.6. As these are Goods adapted to your wishes or for you personally, under Section 1837(d) of the Civil Code you do not have the right to withdraw from the Contract for the supply of such Goods. By approving the binding order of Custom Goods you expressly acknowledge this and agree to the exclusion of the right of withdrawal. This does not affect your rights arising from defective performance under Art. 9.

6.7. As the Goods are made of natural minerals, individual pieces may differ (see Art. 10). Before production starts, we may send you an indicative description or photo; the final appearance of the Goods may differ from them within the usual natural variations.

6.8. The expected completion date of Custom Goods is indicative; we will inform you of any extension without undue delay.

7. Prices and payment terms, retention of title

7.1. The Price is always stated on the e-shop, in the draft Order and in the Contract. If the Price stated for the Goods differs from the Price in the draft Order, the Price in the draft Order applies. The draft Order also states the Shipping Price or the conditions for free shipping.

7.2. The Total Price is stated as final, including all fees required by law. We are not a VAT payer.

7.3. If Goods are offered at a discount, we always state the lowest Price at which we offered them in the 30 days before the discount; the discount is calculated from this lowest Price. You can apply a discount code in the cart in the "Discount code" field, both when paying by card and by bank transfer. A discount code may have a limited validity, number of uses or minimum Order value, or may apply to your first Order only; we communicate the conditions of use together with the code. For purchases above the value stated on the e-shop you may automatically receive a volume discount, the amount of which you will see in the cart. Discounts cannot be combined; if both a volume discount and a discount code could apply, the one that is more favourable to you is applied.

7.4. You pay the Total Price in advance in one of the following ways:

  • by card online (or via Apple Pay or Google Pay) through the Stripe payment gateway when completing the Order; the Total Price is paid at the moment the payment is made;
  • by bank transfer to our account no. 2711788016/3030 with the variable symbol stated in the Order confirmation (we show you the payment details including a QR payment code after you complete the Order and send them by email); the Total Price is due within 3 days of the conclusion of the Contract and is paid when credited to our account. We reserve the Goods for you until the due date. If the Total Price is not paid within this period, we are entitled to withdraw from the Contract.
  • with a gift voucher – by entering the voucher code in the cart; if the voucher covers the entire Total Price, you complete the Order by clicking "Place order and pay with voucher" (Objednat a uhradit poukazem) without any further payment, otherwise you pay the remaining amount by card or bank transfer.

Payment for Custom Goods is governed by Art. 6.5.

7.5. We send you the Invoice as a PDF by email – for card payments attached to the Order confirmation, for bank transfers after the payment has been credited. If you have a User Account, you will also find it there.

7.6. Ownership of the Goods passes to you only after you have paid the Total Price and received the Goods. For bank transfer payments the Total Price is paid when credited to our account, in other cases at the moment the payment is made.

7.7. You can buy a gift voucher in the e-shop at the value stated in the offer. We send you the voucher as a PDF by email after its price has been paid. The voucher is valid for 12 months from the date of purchase (the expiry date is stated on the voucher) and you redeem it when buying Goods in the e-shop by entering its code in the cart. The value of the voucher is deducted from the Total Price after any discounts have been applied; vouchers can be combined with discounts. You can use any unused balance for further purchases until the voucher expires; after that, the unused value lapses. The voucher cannot be exchanged for cash. If you withdraw from a Contract for Goods paid with a voucher, we will refund the amount paid with the voucher in the form of a new gift voucher. You may withdraw from the Contract for the purchase of a voucher under Art. 11 provided you have not yet redeemed the voucher. We are not liable for the loss or misuse of a voucher code that you have disclosed to a third party.

8. Delivery of Goods, transfer of risk of damage

8.1. We usually ship the Goods within 2 business days of the conclusion of the Contract (for bank transfers, of the payment being credited) and deliver them to you no later than 7 business days from that moment (for Custom Goods as individually agreed), using the method you choose:

  • to a Zásilkovna (Packeta) pickup point;
  • to your address via Zásilkovna (Packeta).

8.2. Goods can only be delivered within the Czech Republic.

8.3. The delivery time depends on the availability of the Goods and the chosen delivery method. The expected delivery time will be stated in the Order confirmation.

8.4. When receiving the Goods from the carrier, you must check that the packaging is intact and report any defects to the carrier and to us immediately. If the packaging is damaged in a way indicating unauthorized handling or opening of the parcel, you do not have to accept the Goods from the carrier.

8.5. If you breach your obligation to accept the Goods (except as stated in the previous paragraph), this does not constitute a breach of our obligation to deliver the Goods; failure to accept the Goods is not a withdrawal from the Contract. In such a case we are entitled to withdraw from the Contract due to your material breach, or to store the Goods, for which we are entitled to storage costs of CZK 20 for each day or part of a day. The withdrawal takes effect on the day it is delivered to you and does not affect our claim to payment of the Shipping Price or to damages.

8.6. If, for reasons on your side, the Goods have to be delivered repeatedly or in a way other than agreed, you must reimburse us for the related costs; they are payable within 14 days of our request being delivered to your email.

8.7. The risk of damage to the Goods passes to you when you receive the Goods. If you do not accept the Goods (except under Art. 8.4), the risk of damage passes at the moment you had the opportunity to accept the Goods but did not do so for reasons on your side. From that moment you bear all consequences of loss, destruction, damage or deterioration of the Goods.

9. Rights from defective performance

9.1. We guarantee that at the time the risk of damage passes, the Goods are free of defects, in particular that the Goods: correspond to the agreed description, type and quantity, as well as quality and other agreed properties; are suitable for the purpose for which you require them and which we have agreed to; are supplied with the agreed accessories and instructions for use; are suitable for their usual purpose; have the usual properties of Goods of the same kind that you can reasonably expect, also taking into account public statements; and correspond in quality or workmanship to a sample or model provided before the Contract was concluded.

9.2. If a defect appears within one year of receipt, the Goods are presumed to have been defective at the time of receipt, unless the nature of the Goods or the defect excludes this.

9.3. As a consumer, you have the right to exercise rights from defective performance for a defect that appears in consumer Goods within 24 months of receipt. Rights and obligations are governed in particular by Sections 2099 to 2117 and 2161 to 2174b of the Civil Code and by Act No. 634/1992 Coll., on Consumer Protection.

9.4. You can notify us of a defect and make a claim by email to lucie@la-knobella.cz or by letter to our address. You can use the model claim form (Annex 1). When making a claim, you need to choose how you want the defect to be remedied; this choice cannot be changed later without our consent.

9.5. If the Goods are defective, you have the right to have the defect remedied, at your choice by delivery of new Goods without defects (or of the missing part) or by repair, unless the chosen method is impossible or disproportionately expensive compared with the other. We may refuse to remedy the defect if this is impossible or disproportionately expensive.

9.6. You are further entitled to a reasonable discount on the Price or to withdraw from the Contract if: we refuse to remedy the defect or do not remedy it in accordance with the law; the defect recurs; the defect constitutes a material breach of the Contract; or it is clear from our statement or the circumstances that the defect will not be remedied within a reasonable time or without considerable difficulty for you. You are not entitled to withdraw if the defect is insignificant.

9.7. You are not entitled to rights from defective performance if you caused the defect yourself or knew about it before receipt. Wear and tear caused by normal use is not a defect, nor (for used Goods) wear corresponding to the degree of previous use. Natural variations of natural minerals under Art. 10 and damage caused by improper care or use contrary to the recommendations in Art. 10 are also not considered defects.

9.8. When you make a claim, we will issue a written confirmation stating the date of the claim, its content, the requested remedy and your contact details. Unless we agree on a longer period, we will settle the claim and inform you within 30 days of receiving it; if this period expires without result, it constitutes a material breach of the Contract and you may withdraw from the Contract or request a reasonable discount.

9.9. We will inform you of the settlement of the claim by email and issue a confirmation of the date and method of settlement. If the claim is justified, you are entitled to reimbursement of reasonably incurred costs, which you must prove. If the defect was remedied by delivery of new Goods, you must return the original Goods to us at our expense.

9.10. If you are a business, you must notify us of the defect without undue delay after you could have discovered it, no later than three days after receiving the Goods.

10. Natural minerals, care and materials

10.1. The Goods are made of natural minerals and semi-precious stones. Each piece is original and may differ slightly from the photo on the e-shop in colour, pattern, structure, shape and size; the photos are therefore illustrative. These natural variations are a characteristic feature of natural material and are not a defect of the Goods.

10.2. Natural minerals have different hardness and may be sensitive to water, moisture, cosmetics, perfumes, chemicals, sudden temperature changes and mechanical damage. We recommend taking the jewellery off before bathing, showering, swimming, sleeping, sport and cleaning, protecting it from knocks and falls, applying cosmetics and perfume before putting it on, and storing pieces separately so they do not scratch each other.

10.3. Clean the jewellery gently with a dry soft cloth. Do not use aggressive cleaning agents or ultrasonic cleaners unless suitable for the particular mineral.

10.4. We state the material of metal components (findings) for each item. If you have sensitive skin or an allergy (e.g. to nickel), please pay attention to this information; we are not liable for individual allergic or skin reactions not caused by a defect of the Goods.

10.5. Some parts of the jewellery naturally wear with normal use, in particular the elastic cord (it gradually stretches and loses elasticity), the plating of metal components (it may wear off over time) and the surface of softer minerals (it may get scratched or lose its lustre). Such wear is not a defect of the Goods.

11. Withdrawal from the Contract

11.1. Withdrawal from the Contract may take place for the reasons and in the ways set out in this article or in other provisions of the Terms that expressly provide for it.

11.2. If you are a consumer, under Section 1829 of the Civil Code you have the right to withdraw from the Contract without giving a reason within 14 days of receiving the Goods (or of receiving the last delivery if the Contract covers several items or parts). You may withdraw in any verifiable way (in particular by email or letter to our addresses); you can use the model form (Annex 2). The deadline is met if you send the notice of withdrawal within the period.

11.3. However, as a consumer you cannot withdraw from the Contract in the cases listed in Section 1837 of the Civil Code, in particular for Custom Goods / made-to-order work under Art. 6 (Goods made according to your requirements or tailored to you), for a fully created Design under Art. 6.3, and for Goods in sealed packaging which are not suitable for return for health protection or hygiene reasons after the consumer has unsealed them.

11.4. If you withdraw, you must send the Goods back to us within 14 days of withdrawal and bear the costs of returning them. You are entitled to a refund of the Shipping Price, but only up to the amount of the cheapest delivery method we offer.

11.5. We will refund the Price within 14 days of the withdrawal taking effect, using the same method we received it, or a method you specify. We will not refund the amount before we receive the Goods or you prove that you have sent them. Please return the Goods clean, ideally in the original packaging.

11.6. You are liable to us for any reduction in the value of the Goods resulting from handling them other than as necessary to establish their nature, characteristics and functioning (i.e. the way you would examine them in a shop). We may unilaterally set off our claim for such a reduction in value against your claim for a refund.

11.7. We may withdraw from the Contract at any time before delivery of the Goods if there are objective reasons why the Goods cannot be delivered, or if it is clear that you deliberately provided incorrect details in the Order. In such a case we will refund any Total Price already paid without undue delay. If you buy as a business, we may withdraw even without giving a reason.

11.8. Instead of refunding the Price, We can exchange the Goods for other Goods within the withdrawal period. You bear the cost of sending the Goods back; We will send you the exchanged Goods at Our expense. Any difference in Price will be settled between us. Exchanges do not apply to Custom Goods.

12. Consumer dispute resolution

12.1. We are not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

12.2. We handle consumer complaints via the email address lucie@la-knobella.cz; we will send information on the handling of the complaint to the buyer's email address.

12.3. The Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 796/44, 110 00 Prague 1, Company ID 000 20 869, https://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the Contract. A proposal to initiate out-of-court dispute resolution can be submitted via the platform at https://adr.coi.cz. In cross-border disputes you can also contact the European Consumer Centre Czech Republic, https://www.evropskyspotrebitel.cz.

13. Final provisions

13.1. If our relationship contains an international element, it is always governed by Czech law; if you are a consumer, this does not affect your rights under applicable law.

13.2. All written correspondence will be delivered by email. We deliver to your email address stated in the Contract, in the User Account or from which you contacted us.

13.3. The Contract can only be amended by written agreement. We may amend and supplement these Terms; changes do not affect Contracts already concluded, only Contracts concluded after the change takes effect.

13.4. In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, supplier outages, etc.) we are not liable for damage caused thereby; if the force majeure lasts more than 10 days, both we and you are entitled to withdraw from the Contract.

13.5. The Terms include a model claim form (Annex 1) and a model withdrawal form (Annex 2). The Contract including the Terms is archived electronically by us and is not accessible to you; however, you always receive the Terms and the Order confirmation by email and, if you have a User Account, you will also find an overview of your orders there.

These Terms take effect on 5 October 2026.

Annex 1 – Claim form

To: Lucie Knob – La Knobella, Generála Janouška 884/46, 198 00 Prague 9, email: lucie@la-knobella.cz

Claim

Goods (name, description of the defect): …………………………………………………………

Order number: ……………………… Date of receipt of the Goods: ………………………

Requested remedy: ……………………………………………

First name and surname: ………………………………

Contact details (email, phone): ………………………………

Bank account for any refund: ……………………………………………

I request a confirmation of the claim stating when I made it, what it concerns and which remedy I request, together with my contact details.

Date: ………………………… Signature: …………………………

Annex 2 – Withdrawal form

(complete and send this form only if you wish to withdraw from the Contract; withdrawal is not possible for Custom Goods / made-to-order work or for a fully created Design under Art. 6 and Section 1837 of the Civil Code)

To: Lucie Knob – La Knobella, Generála Janouška 884/46, 198 00 Prague 9, email: lucie@la-knobella.cz

I hereby give notice that I withdraw from the Contract for the purchase of the following Goods:

…………………………………………………………………………………………

Date of order / date of receipt: ………………………………………………

Order number: ……………………………………………………………

Consumer's first name and surname: ………………………………………………

Consumer's address: …………………………………………………………

Bank account for the refund: ………………………………………………

Date: ………………………… Signature (only if sent on paper): …………………………

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